Orders and Payments
We accept bank transfers and online payments . Always use your order number as reference. Payment may take 1-3 business days.
You receive a confirmation email after ordering. We ship same day if payment arrives before 1pm CEST Monday to Friday.
Yes, email info@mxpeptides.com. Only possible if the order has not shipped yet.
Check your spam folder or verify your email address. Contact us if you cannot find it.
Sign up for our newsletter in your customer account.
We handle refunds case by case. Contact us at info@mxpeptides.com.
Shipping
DPD for EU orders.
From the Czech Republic. Schengen parcels are not subject to customs fees.
Yes, choose the without brand logo option during checkout.
EU: 2-7 business days.
Most EU countries.
Not critical. Keep out of direct sunlight. Short temperature changes do not affect quality.
Yes. Send us photos and we will offer a refund or reship.
Peptides
For scientific research only. Not for human or animal use or consumption.
Cool place away from sunlight. Lyophilised at -20C long term. Reconstituted at 2-8C.
Mix with NaCl 0.9%, sterile water or bacteriostatic water depending on the peptide. Allow solvent to reach room temperature first.