Privacy policy

Privacy Policy

Last updated: 29/06/2026

This Privacy Policy explains how MX Peptides collects, uses, stores, and protects personal data when you visit or make a purchase from mxpeptides.com.

By using our website, contacting us, or placing an order, you acknowledge that your personal data may be processed as described in this Privacy Policy.

1. Business Information

This website is operated by:

MX Peptides
Operated by: Kraft Motors
Company registration number: 208048807
VAT number: BG208048807
Registered address: Sкravena 2150, Bulgaira, 32 Vasil Vunchev str
Email: info@mxpeptides.com
Phone: +420 775 395 609
Website: mxpeptides.com

2. Personal Data We Collect

We may collect the following types of personal data:

Information you provide directly

When you place an order, create an account, contact us, subscribe to emails, or use our website, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment status

  • Customer support messages

  • Any information you choose to send to us

Order and transaction information

We may collect and process information related to your purchases, including:

  • Products ordered

  • Order number

  • Order value

  • Shipping method

  • Delivery country

  • Payment method type

  • Refund or return history

  • Fraud prevention information

We do not store full payment card details. Payments are processed securely by third-party payment providers.

Technical and usage information

When you visit our website, we may automatically collect technical information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on the website

  • Referring website

  • Approximate location based on IP address

  • Cookie and tracking preferences

3. How We Use Personal Data

We use personal data for the following purposes:

  • To process and fulfil orders

  • To accept and verify payments

  • To arrange shipping and delivery

  • To send order confirmations and shipping updates

  • To provide customer support

  • To handle returns, refunds, complaints, and disputes

  • To prevent fraud, abuse, and unauthorized transactions

  • To comply with legal, accounting, tax, and regulatory obligations

  • To improve our website, products, and customer experience

  • To send marketing emails only where permitted by law or where consent has been given

  • To measure advertising and website performance, where allowed by cookie consent settings

4. Legal Basis for Processing

We process personal data only where we have a valid legal basis, including:

Contract

We process personal data when it is necessary to complete your order, arrange delivery, provide customer support, or handle returns and refunds.

Legal obligation

We process personal data when required for tax, accounting, consumer protection, fraud prevention, or other legal obligations.

Legitimate interest

We may process personal data for legitimate business purposes, such as fraud prevention, website security, improving our services, and responding to customer inquiries.

Consent

We may process personal data based on your consent, for example for marketing emails or non-essential cookies such as analytics and advertising cookies.

You may withdraw your consent at any time where processing is based on consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help the website function, remember preferences, analyze website traffic, and improve user experience.

We may use the following types of cookies:

Essential cookies

These cookies are necessary for the website to function properly. They may be used for cart functionality, checkout, security, login, and fraud prevention.

Essential cookies cannot usually be disabled through our website because the store cannot operate properly without them.

Analytics cookies

Analytics cookies help us understand how visitors use our website, which pages are visited, and how the website performs.

These cookies may be used only where permitted by law and according to your cookie consent settings.

Advertising and marketing cookies

Advertising cookies may help us measure advertising performance, build audiences, and show relevant ads on platforms such as Google, Meta, or other advertising networks.

These cookies may be used only where permitted by law and according to your cookie consent settings.

6. Third-Party Services

We may share personal data with trusted third-party service providers who help us operate our website and fulfil orders.

These may include:

  • Shopify, which hosts and powers our online store

  • Payment processors

  • Shipping and courier companies

  • Email and communication providers

  • Accounting and tax service providers

  • Fraud prevention and security providers

  • Analytics providers

  • Advertising platforms, such as Google Ads or Meta Ads, where applicable

  • IT, hosting, and technical support providers

These third parties process personal data only as necessary to provide their services or as required by law.

7. Shopify

Our store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services online. Personal data may be processed by Shopify for purposes such as hosting, checkout, payments, order processing, security, analytics, and fraud prevention.

Shopify may process personal data in accordance with its own privacy policies and data processing terms.

8. Payments

Payment information is processed by third-party payment providers.

We do not store full payment card details on our own systems.

Payment providers may process information necessary to complete payments, verify transactions, prevent fraud, and comply with financial regulations.

9. Shipping and Delivery

To deliver your order, we may share necessary personal data with shipping and courier providers, including:

  • Name

  • Delivery address

  • Email address

  • Phone number

  • Order reference

  • Tracking information

This information is used only as necessary to deliver the order and provide delivery updates.

10. Marketing Communications

If you subscribe to marketing emails or give consent to receive marketing communications, we may send you information about products, promotions, updates, or offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@mxpeptides.com

We do not sell your personal data to third parties.

11. Google, Meta, and Advertising Tools

We may use advertising and analytics tools such as Google Ads, Google Analytics, Meta Pixel, or similar technologies.

These tools may collect information about how visitors interact with our website, such as pages visited, products viewed, purchases, device information, and browser information.

Advertising and analytics cookies are used only where permitted by law and according to your cookie consent settings.

You can manage cookie preferences through the cookie banner or privacy settings available on our website.

12. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order and transaction records may be kept for the period required by tax, accounting, legal, consumer protection, and fraud prevention rules.

Customer support messages may be kept for as long as necessary to resolve inquiries, complaints, disputes, or legal claims.

Marketing consent records may be kept until you withdraw your consent or unsubscribe.

13. International Data Transfers

Some service providers may process or store personal data outside your country or outside the European Economic Area.

Where personal data is transferred internationally, we use appropriate safeguards where required by law, such as contractual protections or other legally recognized transfer mechanisms.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate personal data

  • Request deletion of your personal data

  • Request restriction of processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@mxpeptides.com

We may need to verify your identity before responding to your request.

15. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is completely secure. Customers are responsible for keeping account login details confidential and for using secure devices and networks.

16. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us at info@mxpeptides.com so we can review and delete the information where appropriate.

17. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal data.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with the latest update date. Continued use of the website after changes are published means that you acknowledge the updated Privacy Policy.

19. Contact

For questions about this Privacy Policy or your personal data, contact us at:

MX Peptides
Operated by: Kraft Motors
Company registration number: 208048807
VAT number: BG208048807
Registered address: Sкravena 2150, Bulgaira, 32 Vasil Vunchev str.
Email: info@mxpeptides.com
Phone: +420 775 395 609
Website: mxpeptides.com