Refund policy

Return & Refund Policy

This Return & Refund Policy applies to purchases made through mxpeptides.com.

Business information
MX Peptides is operated by: Kraft Motors
Company registration number: BG208048807
VAT number: BG208048807
Registered address: Skravena 2150, Bulgaria , Vasil Vunchev 32 str.
Customer support email: info@mxpeptides.com
Phone: +420 775 395 609

1. Order cancellation

You may request to cancel your order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In that case, the return rules below will apply.

To request cancellation, contact us as soon as possible at info@mxpeptides.com with your order number.

2. Right of withdrawal

If you are a consumer located in the European Union, you may have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving any reason.

To exercise this right, you must contact us within 14 days of receiving your order at:

info@mxpeptides.com

Please include:

  • Your full name

  • Order number

  • Email used for the order

  • Product name

  • Date of delivery

  • A clear statement that you wish to withdraw from the purchase

After notifying us, you must return the goods without undue delay and no later than 14 days from the date you informed us of your withdrawal.

3. Return condition

Returned products must be:

  • Unused

  • Unopened

  • In their original packaging

  • With all safety seals, labels, and packaging intact

  • In the same condition as received

Due to the nature of sealed products, we cannot accept returns of products that have been opened, unsealed, damaged, used, or tampered with, unless the product is defective, damaged, or incorrect.

This does not affect your statutory consumer rights.

4. Health, hygiene, and safety-sealed products

For health, hygiene, and safety reasons, products that are sealed and not suitable for return after opening cannot be returned once the seal or original packaging has been broken, removed, damaged, or opened.

If the product remains sealed, unopened, unused, and in original condition, you may contact us to request return instructions.

5. Defective, damaged, or incorrect products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at info@mxpeptides.com

Where possible, please contact us within 48 hours of delivery and include:

  • Order number

  • Photos of the product

  • Photos of the packaging

  • Description of the issue

After review, we may offer a replacement, refund, or another solution in accordance with applicable consumer law.

6. Return approval

Please do not send any product back without contacting us first.

Returns must be approved by our customer support team before being shipped back. Returns sent without prior approval may not be accepted.

Return instructions and the return address will be provided by email after your request is reviewed.

7. Return shipping costs

If you return a product because you changed your mind or exercised your right of withdrawal, you are responsible for the cost of return shipping, unless applicable law states otherwise.

If the product is defective, damaged, or incorrect, we will provide instructions and cover reasonable return costs where required by applicable law.

We recommend using a tracked shipping service. We are not responsible for returned packages lost in transit.

8. Refunds

Once we receive and inspect the returned product, we will notify you by email whether your refund has been approved.

Approved refunds will be processed to the original payment method within 14 days after we receive the returned goods or proof that the goods were sent back.

We may withhold the refund until we receive the returned goods or proof of return shipment.

Original standard delivery costs may be refunded where required by applicable consumer law. Additional costs for express, premium, or special delivery options may not be refundable.

9. Non-refundable situations

Refunds may be refused or reduced if:

  • The product has been opened or unsealed

  • The product has been used

  • The product or packaging is damaged by the customer

  • The product is not returned in original condition

  • The product is returned without prior approval

  • The return is sent after the allowed return period

  • The package cannot be delivered because of an incorrect address provided by the customer

  • The customer refuses delivery or does not collect the package

  • The order cannot be delivered due to import restrictions or legal restrictions in the customer’s country

This does not affect your statutory consumer rights.

10. Failed delivery, wrong address, or non-collection

Customers are responsible for providing a complete and correct delivery address.

If a package cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, customs issues, or legal restrictions in the destination country, any additional shipping, return, storage, or handling costs may be deducted from any refund where permitted by law.

11. Import responsibility

Customers are responsible for checking whether the products they order can legally be imported, received, and possessed in their country before placing an order.

We are not responsible for delays, seizures, returns, or failed deliveries caused by customs rules, import restrictions, or local laws in the customer’s country.

12. Exchanges

We do not offer automatic exchanges.

If you received a damaged, defective, or incorrect product, contact us at info@mxpeptides.com and we will review the issue.

13. Contact

For all return and refund questions, contact us at:

Email: info@mxpeptides.com
Phone: +420 775 395 609
Website: mxpeptides.com