Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed through mxpeptides.com.

1. Shipping Origin

Orders are shipped from the Czech Republic, European Union.

2. Order Processing Time

Orders are usually processed within 1–2 business days after payment confirmation.

Orders are processed from Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays may be processed on the next business day.

During busy periods, processing times may be slightly longer.

3. Delivery Countries

We currently ship to selected countries available at checkout.

Customers are responsible for checking whether the products they order can legally be imported, received, possessed, and used in their country before placing an order.

If your country is not available at checkout, we may not currently offer delivery to that destination.

4. Estimated Delivery Times

Estimated delivery times depend on the destination country and courier service.

Typical delivery estimates are:

  • Czech Republic: 1–3 business days

  • Slovakia: 2–4 business days

  • Other EU countries: 2–7 business days

  • International orders, if available: 7–21 business days

These delivery times are estimates only and are not guaranteed.

Delivery may be delayed because of courier delays, incorrect address details, customs checks, public holidays, weather, strikes, high seasonal demand, or other circumstances outside our control.

5. Shipping Costs

Shipping costs are calculated and shown at checkout before payment.

The final shipping price may depend on the destination country, delivery method, courier, order value, and package weight.

Any available free shipping offer, if applicable, will be shown at checkout.

6. Couriers and Tracking

Orders may be shipped using courier or postal services available for the destination country.

After your order has been dispatched, you may receive a shipping confirmation email with tracking information, if tracking is available for your selected delivery method.

Please allow some time for tracking information to update after dispatch.

7. Correct Delivery Information

Customers are responsible for providing complete and correct delivery information, including:

  • Full name

  • Street address

  • House number

  • City

  • Postal code

  • Country

  • Email address

  • Phone number

We are not responsible for delivery delays, failed delivery, or returned packages caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice a mistake in your delivery address, contact us immediately at info@mxpeptides.com. We can only update the address if the order has not yet been dispatched.

8. Failed Delivery, Refused Packages, or Non-Collection

If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, customs issues, or legal restrictions in the destination country, the package may be returned to us or disposed of by the courier or customs authority.

In such cases, any additional shipping, return, storage, handling, or related costs may be deducted from any refund where permitted by law.

We do not automatically resend packages unless agreed separately.

9. Customs, Import Fees, and Local Restrictions

For international orders, customs duties, import taxes, handling fees, or other local charges may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Customers are responsible for checking the import rules and legal restrictions in their country before placing an order.

We are not responsible for delays, seizures, returns, destruction, penalties, or failed deliveries caused by customs authorities, import restrictions, or local laws in the destination country.

10. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at info@mxpeptides.com with your order number and tracking number.

We will review the tracking information and, where possible, contact the courier for investigation.

Please note that courier investigations may take time and we may need to wait for the courier’s official response before offering a solution.

11. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at info@mxpeptides.com

Please include:

  • Your order number

  • Photos of the damaged package

  • Photos of the product

  • Description of the issue

We may request additional information to review the case with the courier.

12. Split Shipments

In some cases, orders may be shipped in more than one package. If your order is split into multiple shipments, you may receive separate tracking numbers.

13. Returns and Refunds

For information about returns, refunds, damaged products, incorrect products, or withdrawal rights, please see our separate Return & Refund Policy available on our website.

14. Contact

For shipping questions, contact us at:

MX Peptides
Operated by: Kraft Motors
Company registration number: 208048807
VAT number: BG208048807
Email: info@mxpeptides.com
Phone: +420 775 395 609
Website: mxpeptides.com