Terms of Service

These Terms of Service apply to all purchases and use of the website mxpeptides.com.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. Business Information

This website is operated by:

MX Peptides
Operated by: Kraft Motors
Company registration number: 208048807
VAT number: BG208048807
Registered address: Skravena 2150, Bulgaria, 32 Vasil Vunchev str.
Customer support email: info@mxpeptides.com
Phone: +420 775 395 609
Website: mxpeptides.com

2. General Conditions

By using this website, you confirm that you are at least 18 years old and legally able to enter into a binding agreement.

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website if we believe that a customer has violated these Terms, provided incorrect information, attempted fraud, or placed an order that may breach applicable laws or regulations.

3. Products and Product Information

We make reasonable efforts to ensure that all product information, descriptions, prices, availability, and images on our website are accurate and up to date.

However, we do not guarantee that all information is always complete, current, or error-free. If we discover an error in product information, price, availability, or order details, we reserve the right to correct the error, cancel the order, or contact you for further instructions.

Product packaging, appearance, labels, or specifications may vary slightly from the images shown on the website.

4. Research Use and Customer Responsibility

Certain products sold on this website may be intended for laboratory research purposes only.

Products marked as research-use products are not intended for human consumption, animal consumption, medical use, diagnostic use, therapeutic use, or cosmetic injection.

By purchasing such products, you confirm that:

• You understand the intended purpose of the product.

• You will use the product only in accordance with applicable laws and regulations.

• You are responsible for checking whether the product can legally be purchased, imported, possessed, and used in your country.

• You will not use the product for any unlawful, unsafe, or unauthorized purpose.

We do not provide medical advice, treatment advice, dosage advice, or recommendations for human or animal use.

Information on this website is provided for general product and research information only and should not be interpreted as medical, pharmaceutical, therapeutic, or health advice.

5. Orders

When you place an order, you agree to provide accurate, complete, and current information, including your name, billing address, delivery address, email address, and phone number.

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not mean that the order has been finally accepted.

We reserve the right to cancel or refuse any order, including orders where:

• Product availability has changed.

• The price or product information was incorrect.

• Payment was not completed or was flagged as suspicious.

• The delivery address is incomplete or incorrect.

• The order may breach applicable laws or import restrictions.

• The customer has previously violated our Terms.

If we cancel an order after payment has been received, we will refund the paid amount using the original payment method, unless otherwise required by law.

6. Prices and Payment

All prices are displayed on the website in the currency shown at checkout.

Prices may include or exclude VAT depending on the customer’s location, applicable tax rules, and Shopify checkout settings.

The final price, including any applicable taxes, shipping fees, and additional charges, will be displayed at checkout before you complete your order.

Payment must be completed before the order is processed and dispatched.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and paid.

7. Shipping and Delivery

Orders are shipped from the European Union.

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may vary depending on the destination country, courier service, customs processing, public holidays, incorrect address details, or other circumstances outside our control.

Customers are responsible for providing a correct and complete delivery address.

If a package cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, customs issues, or legal restrictions in the destination country, additional shipping, return, storage, or handling costs may be deducted from any refund where permitted by law.

8. Customs, Import Rules, and Local Laws

Customers are responsible for checking whether the products they order can legally be imported, received, possessed, and used in their country.

We are not responsible for delays, seizures, returns, destruction, customs fees, taxes, penalties, or failed deliveries caused by customs rules, import restrictions, or local laws in the customer’s country.

If an order is returned to us because of customs restrictions, failed import clearance, refusal, or non-collection, we may deduct any shipping, return, handling, or related costs from the refund where permitted by law.

9. Returns and Refunds

Returns and refunds are handled according to our separate Return & Refund Policy, which is available on our website.

Customers located in the European Union may have statutory consumer rights, including a 14-day right of withdrawal for eligible online purchases.

Due to the nature of sealed products, products that are opened, unsealed, damaged, used, or tampered with may not be eligible for return unless they are defective, damaged, or incorrect.

This does not affect your statutory consumer rights.

10. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at info@mxpeptides.com

Please include:

• Your order number

• Photos of the product

• Photos of the packaging

• A description of the issue

After review, we may offer a replacement, refund, or another solution in accordance with applicable consumer law.

 

11. Account and Website Use

You agree not to misuse this website or attempt to interfere with its normal operation.

You must not:

• Use the website for illegal purposes

• Attempt to gain unauthorized access to our systems

• Copy, scrape, or reproduce website content without permission

• Upload malicious code, spam, or harmful content

• Use false or misleading information when placing an order

• Attempt fraudulent payments, chargebacks, or abuse of promotions

We may restrict or block access to the website if we believe these Terms have been violated.

12. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, design, and layout, is owned by or licensed to MX Peptides unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or use our website content for commercial purposes without our prior written permission.

13. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, courier services, analytics tools, advertising tools, and other service providers.

We are not responsible for the websites, services, policies, or actions of third parties.

Your use of third-party services may be subject to their own terms and policies.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, loss of business, or loss of opportunity.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for intentional misconduct, gross negligence, or mandatory consumer rights under applicable law.

15. Force Majeure

We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including but not limited to natural disasters, strikes, transport delays, customs delays, war, government restrictions, supplier issues, technical failures, courier disruptions, or other force majeure events.

16. Privacy and Personal Data

We process personal data according to our Privacy Policy, which is available on our website.

By using our website or placing an order, you acknowledge that your personal data may be processed for order handling, payment processing, delivery, customer support, legal compliance, fraud prevention, and other purposes described in our Privacy Policy.

17. Complaints and Customer Support

If you have a complaint or question about your order, please contact us at:

Email: info@mxpeptides.com
Phone: +420 775 395 609

We will try to respond as soon as reasonably possible.

18. Governing Law

These Terms are governed by the laws of [INSERT COUNTRY OF COMPANY REGISTRATION], without limiting any mandatory consumer protection rights that may apply in the customer’s country of residence.

If you are a consumer in the European Union, you may also have mandatory rights under the consumer protection laws of your country.

19. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with the latest effective date. Continued use of the website after changes are published means that you accept the updated Terms.

20. Contact Information

For questions about these Terms of Service, contact us at:

MX Peptides
Operated by: Kraft Motors
Company registration number: 208048807
VAT number: BG208048807
Registered address: Skravena 2150, Bulgaria, 32 Vasil Vunchev str.
Email: info@mxpeptides.com
Phone: +420 775 395 609